Q. What do we need to do to prepare the home prior to photographers arrival?
Make sure you are familar with our "Guide for Preparing Home for Photography" and review it with the homeowners prior to their scheduled appointment.
Q. Do I receive the photos by email when I order a package?
You must order a weblink ($20) or a cd ($25) and we will send them to you. Weblink will be emailed the day after the photos are taken and cd's will be delivered or mailed within 3-7 days.
Q. How do I make a payment for a phone or email order?
You can pay at www.rockbait.com under the order/payment tab. Just choose order or making payment, fill out all neccesary info and choose your items. Or mail check to address that is on your invoice.
Q. What's your turnaround time to complete everything?
If your listing is active the day after we take the photos, we will typically have photos ready to upload in 24 hours. Tours and other items will be completed between 24-72 hours.
Q. Do you have a supra key?
We have one photogrpaher with a Supra Key, the others will need someone to be at the home for the photo shoot.
Q. I have a home over 1.5 million, 7500 sqft etc... Do the same prices apply?
Square Foot Fees: Due to time and photos taken, additional fees will apply for acreage properties and homes over 5000 sqft. This is just a general basis to go by/starting price; additional fees may apply for more expensive homes. Example, you might have a 4 million dollar 5000sqft home additional fees will be determined by the photographer. In that case please give us a call to discuss pricing and scheduling.
- 5000-6000sqft - $25
- 6000-7000sqft - $50
- 7000-8000sqft - $75
Q. Do you travel all over?
We do travel all over Houston, Conroe, Katy etc.. Additional trip fees will apply for homes that are more than 51 miles roundtrip from...
15060 Grant Rd. Houston TX 77070
Q. Do you take Realtor Headshots?
Yes, we can do outdoor style headshots.
Q. How far in advance do I need to make my appointment?
We would like 4-5 days, But many times we have available spots within in a day or two. Some please just call and check our times.
Q. My sellers want a copy of the pictures, can I get a copy?
Yes, Just place an order for a CD on our website and we'll send them a CD?
Q. I need to cancel or change the day of my photo shoot?
Please call 281-815-2004 Mon-Friday or email sales@rockbait.com anytime. Please try to give at least 24 hour notice.
Q. I forgot to cancel my appointment and Rockbaits photographer showed up at the home? Or Photograher showed up and the home and it was a complete mess and not ready for photos?
There will be $50 fee for the trip.
Part 2 - If the home is not ready at all we will call you and ask if you want us to take it or wait. There will be a $50 fee if we don't take the photos.
If
you are having difficulties uploading photos it is likely due to the
photo file being larger than the 700KB size limit now being required due
to a recent security software upgrade. If your photo file size is
larger than 700KB you will need to resize the photo before uploading to
MLS. Below are instructions to assist you in reducing the file size of
photos for MLS. This will also allow you to upload 16 photos at one
time.
1. Determine which version of Windows is installed on the machine.If unsure, click here to learn how to identify which version of Windows is running.
2. Click on the appropriate link to download and install the Free Image Resizer for your operating system:
Click here to download Image Resizer for Windows XP
Click here to download Image Resizer for Windows Vista and 7 32-bit edition
Click here to download Image Resizer for Windows Vista and 7 64-bit edition
3. After installing the image resizer, you will be able to right-click
on any image and choose the option ‘Resize Pictures’. You can even
select all of your images and resize them all at once. You should
perform any cropping or editing of your photos before resizing them.
4. After selecting ‘Resize Pictures’, a new window will open with
options to resize the resolution of the selected images. The default
selection, ‘Small’, is the optimal size for the MLS. Click ‘OK’ to
resize the image and the system will make a new file with the same name
with (Small) added to the end.
5. Make sure to use the new file with (Small) at the to upload to the MLS.
